FAQ

Product Information

1. What types of shoes do you offer?

We specialize in a wide range of footwear, including Running Shoes (from brands like HOKA, Saucony, and Mizuno), Trail Running Shoes, Hiking Shoes, Lifestyle Sneakers, Tennis Shoes, Sandals & Slides, and Kids’ Shoes. Our collection focuses on combining elite performance with trendy styles for everyday wear and outdoor adventures.

2. Are your shoes suitable for specific activities?

Absolutely! Our products are curated for various activities. For example, Running Shoes and Trail Running Shoes are designed for durability and comfort during runs, while Hiking Shoes offer support for rugged terrains. Lifestyle Sneakers provide a casual, stylish look for daily use.

3. Do you have shoes for children?

Yes, we offer Kids’ Shoes in our menu, ensuring that the whole family can enjoy quality footwear from top brands.

Shipping and Delivery

1. Where do you ship to?

We deliver to most regions globally, excluding some parts of Asia and remote areas due to logistical constraints. If you’re unsure about your location, feel free to contact us for confirmation.

2. What are your shipping options and costs?

We offer two main shipping methods:
– Standard Shipping: Carried by DHL or FedEx, it costs $12.95 and delivers within 10-15 business days after dispatch. This is ideal for faster delivery and includes package tracking.
– Free Shipping: Available on orders over $50, using EMS. Delivery takes 15-25 business days after dispatch, perfect for budget-savvy shoppers who plan ahead.

3. How long does order processing take?

Our team carefully processes orders within 1-2 business days before dispatch. This includes verifying payments and ensuring your shoes are perfectly packed for their journey.

4. Can I track my order?

Yes, for Standard Shipping via DHL or FedEx, you can track your package every step of the way. For Free Shipping with EMS, tracking details may vary; contact us if you need assistance.

Returns and Exchanges

1. What is your return policy?

We accept returns within 15 days of receiving your order. Items must be in original condition with tags attached. Please note that shipping costs are non-refundable, and returns are subject to inspection.

2. How do I initiate a return or exchange?

To start a return or exchange, email our customer support team at [email protected] with your order details. We’ll guide you through the process and provide a return address if applicable.

Payment and Account

1. What payment methods do you accept?

We support various payment options for your convenience, including Visa, MasterCard, JCB, and PayPal. All transactions are secure to ensure your data is protected.

2. Do I need to create an account to shop?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.

3. What should I do if I have payment issues?

If you encounter any problems during payment, first ensure your card or PayPal account is valid. For further help, contact us at [email protected], and we’ll resolve it promptly.

General Support

1. How can I contact customer service?

For any questions about deliveries, tracking, or policies, email us at [email protected]. Our dedicated team aims to respond swiftly to assist you.

2. What is your company’s address?

Our store is located at 3995 Poco Mas Drive, Dallas, US 75202. Please note that this is a business address; for returns, follow the instructions provided by our support team.