Our Commitment to Your Satisfaction

At Fashion Shoe Store, we understand that finding the perfect fit for your active lifestyle is essential. Whether you’re training for your next marathon, hitting the trails, or enjoying casual comfort, we want you to be completely satisfied with your purchase. Our hassle-free returns and exchanges policy ensures you can shop with confidence.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your footwear meets your performance and comfort expectations.

Condition Requirements

To be eligible for return or exchange, items must be:

  • In original, undamaged condition
  • With all original tags and packaging intact
  • Unworn (except for trying on indoors)
  • Free from any signs of wear, dirt, or damage

⚠️ Important Note: Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Sandals & Slides (due to hygiene considerations)
  • Any items that show signs of wear or have been used outdoors
  • Products with removed or damaged tags

Step-by-Step Return Process

Step 1: Initiate Your Return

Start by contacting our customer service team within the 15-day return window:

  • Email: [email protected]
  • Use the subject line: “Return Request – [Your Order Number]”
  • Include the template below in your email

Return Request Template

Subject: Return Request – [Your Order Number]

Email Content:

Dear Fashion Shoe Store Team,

I would like to request a return/exchange for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Items to Return: [Product Name, Size, Color] Reason for Return: [Please specify – Size issue, Style preference, etc.]
Preferred Resolution:
[ ] Refund
[ ] Exchange for [Alternative Product/Size]
Contact Details:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance.

Sincerely,
[Your Name]

Step 2: Wait for Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions if needed

Step 3: Ship Your Return

Package your items securely and ship to the provided address. We recommend:

  • Using a trackable shipping method
  • Including the original packing slip or order confirmation
  • Keeping your shipping receipt until the process is complete

Refund Processing

Timeline

Stage Timeframe
We receive your return 1-2 business days for processing
Refund initiation 3-5 business days after approval
Funds appear in your account 5-10 business days depending on your payment method

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card
  • PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Exchange Process

For exchanges, follow the same process as returns. Please specify your desired alternative product in the return request template. We’ll ship your new items once we receive and process your return.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 24-48 hours
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST

Our Promise to Active Lifestyles

At Fashion Shoe Store, we’re committed to supporting your active journey. From running shoes that help you beat your personal best to hiking footwear that conquers new trails, we stand behind every product we sell. Our returns policy reflects our dedication to ensuring you have the right gear for every adventure.

Thank you for choosing Fashion Shoe Store – where performance meets comfort, and customer satisfaction is always in style.